BC Libraries Coop

This data is aggregated from our automated service monitoring system as well as the outage and maintenance notices posted below.

Status data updated at Thu, 23 Mar 2017 21:13:24 -0700
Notices updated at Thu, 23 Mar 2017 21:13:24 -0700
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Service Availability Overview


On or around 7am PDT March 11, 2017 there was a major power event at the Co-op's colocation facility in downtown Vancouver that knocked all Co-op services offline.

UPDATE: 1:19PM as of this time we believe all Co-op services to be operational again. Plese contact sysop@bc.libraries.coop if you are experiencing any continuing issues.

UPDATE: 12:48PMPDT Service has been restored to Sitka & NNELS. Other services should be back online within the hour.

UPDATE: 11:48amPDT Power has been restored to the co-location facility but Co-op staff are still working to bring services back online. Current estimate is 1:30-2pmPDT to have at minimum Sitka (and hopefully others) back online.

UPDATE: 10:22amPDT services remain offline, Co-op staff transiting to co-location facility to physically work on servers. The only news we have so far from Peer1 is "there was a massive power event and power is coming back in waves."

Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions.

On or near January 31, 2017, version 56 of the Chrome web browser will be released. Starting with that version, any website that is not running HTTPS will have a message appear in the location bar that says "Not Secure" on pages that collect passwords or credit cards.

The Co-op has made efforts over the last 12 months to ensure ALL co-op services are running over HTTPS. However we are aware of a few minor exceptions within the Libpress service. We are working to secure these, but in the meantime note that any pages which collect sensitive information are already encrypted using secure SSL certificates.

Libraries running their own websites and services or using services from 3rd party providers should also be aware that their patrons may experience the "Not Secure" message if they are not being reached over HTTPS.

Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions.

On January 12, 2016, Microsoft ended support for Internet Explorer (IE) versions 8, 9 (except for Vista SP2 users, who have until April, 2017) and 10. This means that Microsoft will provide no further security patches or support information for its older IE products.

Accordingly, Co-op Support will no longer resolve tickets relating to unsupported older IE versions. The Co-op strongly recommends that libraries running IE upgrade to the latest version available or use a different browser such as Firefox or Chrome.

As this issue also potentially affects end-users who are still using older IE versions on their home computers while accessing the Sitka catalogue, NNELS, or LibPress sites, all library public service staff should be made aware of this issue and encourage users to consider either the free upgrade to IE 11 or select another browser.